Declutter Terms of Service

Payout Offers and Acceptance 

Boox accepts a wide range of items from consumers for the purpose of resale, recycling, or donation in order to keep more products out of landfills.  

Boox provides a pre-paid shipping label in order to send in your items. You are responsible for packing your items safely and securely to ensure that they are not damaged in transit. We will carefully inspect your items upon receipt and contact you if they are defective or damaged beyond reasonable wear and tear. Boox is not responsible for items that have been damaged in transit. 

We will review and appraise the collection of items upon receipt at the Boox facility and determine a Payout Offer value. Payout Offer value is based on many factors including brand, vintage, condition, and market value, after our costs of shipping and handling. 

Once we have determined a Payout Offer value, we will contact you via email with the total amount offered. Our goal is to provide a Payout Offer within 5-7 business days of receipt of all items. 

We allow up to 10 business days from the date your Payout Offer is sent for you to Accept or Reject the offer, and will make every reasonable effort to contact you during this period. In the event that we don’t receive a response to your Payout Offer within 10 business days, Boox reserves the right, in its sole discretion, to resell, recycle, or donate the items.

If you choose to Accept the Payout Offer, Boox will arrange electronic payment via PayPal or similar service.  Once the Payout Offer has been accepted, the items then belong to Boox and will be resold, recycled or donated.

If you choose to Reject the Payout Offer, you may request to have your items shipped back to you. In this case you will be responsible for the cost of shipping and handling to return your items, due within 5 business days of Rejecting your Payout Offer.  

In the event that you Reject your Payout Offer but do NOT choose to pay shipping and handling to have your items returned, Boox, in its sole discretion, will choose to resell, recycle, or donate the items based on the inherent market value of the items, after our own shipping and handling costs*. 

*Shipping and handling costs vary based on item and parcel size, weight, regional shipping costs, and other factors, and are subject to change at any time without notice. 



If you send items to Boox, they may or may not be returned, depending on the Terms and Conditions outlined on this page. There is no guarantee that your Payout Offer will be above $0.00 for any items.