Boox Box FAQ

What is Boox?
Boox is the name of our company and the name of one of our products. We are on a mission to eliminate single-use waste by making it easier for you and your customers to participate in an earth-friendly Circular Economy. We provide 100% reusable alternatives to single-use shippers as well as a digital platform for Recommerce

 

Why is reuse good for the environment?
Great question! Choosing reusable products significantly reduces the use of raw materials, energy, processing, transportation, and landfill waste created by single-use products. The fancy term for this is Circular Economy. A recent Life Cycle Analysis (LCA) proved that using Boox boxes reduces environmental impact by 70% over time. 

How does a Boox partnership work?
Boox’s services include our proprietary reusable shippers combined with recovery and refurbishing.

  1. Boox supplies reusable shippers to your fulfillment center based on volume of monthly shipments. 
  2. You pack and ship your products as you normally would in our reusable shippers. 
  3. Customers receive the Boox and are guided through the return process via our digital scan experience to one of thousands of return places.
  4. When they arrive back to Boox, we refurbish them, sanitize them, and put them back in circulation to be used over and over again. 

 

How do I partner with Boox?
Interested in shipping with Boox? We are happy to help you get started. If you plan to ship less than 1k shipments a month, we can serve you right away from our website. If you ship over that amount, you can fill out this short questionnaire and one of our friendly Boox team members will respond promptly.

 

How do customers return a Boox?
Booxes may be returned via our network of Return Places throughout the U.S. There's no rush to return a Boox, as we encourage people to drop them off, at one of thousands of conveniently located return places, on a trip they're already taking. The Boox then comes back to us for refurbishing.

 

What are Boox’s cleaning protocols?
Boox refurbishes and disinfects every returned Boox to a “like new'' state prior to reuse. (Note: Boox makes no claims about the effectiveness of its cleaning and disinfecting process, particularly in preventing COVID or other illnesses.)

 

How many times can a Boox shipper be reused?
Booxes can be reused 10+ times before reaching "end of life" and being recycled. Once Booxes reach end of life, the material is easily recyclable and will be made back into more Booxes. 

 

Does Boox offer different sizes and colors?
Yes! Boox offers 75+ different combinations of standard sizes and colors across boxes and bags.

 

Does Boox offer custom sizing and or colors?
Yes, we’re happy to accommodate custom requests with a typical lead time of 8-12 weeks. Given the manufacturing and r&d needed to create our unique shipper style, custom sizes and shapes require a Minimum Order Quantity (MOQ) of 25K units a month and an annual contract. All monthly orders under that amount can choose from our comprehensive collection of standard colors and sizes.

 

Are you able to brand a Boox?
Custom printing is available with a MOQ of 1K a month plus annual contract. For orders under this amount, we encourage the use of your own branded exterior stickers. To be as eco friendly as possible, we suggest brands use “BOPP” stickers. These stickers are durable, waterproof and recyclable. 

 

Do Booxes require shipping tape? 
No! Booxes are carefully designed to eliminate the need for single-use packing tape to secure the shipment, increasing efficiency at the point of pack out while offering a more sustainable solution. Booxes velcro adhesive is industrial strength, while the closure tab is designed to receive a 4x6” shipping label to act as tamper evidence for the shipment.

 

What is a Boox made of? 
Boox is made of lightweight polypropylene. This is an extremely durable, waterproof, tear proof, thermoplastic that can be reused dozens of times, and efficiently recycled back into the same useful material. 

 

What countries do you service?
Currently we have Return Places in the Continental United States and the United Kingdom and will soon be expanding to Canada.